WHOLESALE CUSTOMER GUIDELINES
MODELS - DREAM, UNO, DUO, ISTEEL, & IMINI
Espresso Parts LLC dba/Ascaso-USA (“Ascaso-USA”) Wholesale Customer Guidelines are here to clear any lines that may seem vague. If you have more specific questions please feel free to contact your appropriate salesperson.
1.1 “Wholesale Customer” means someone that sells directly to the end-user or received Wholesale Price regardless of end-user.
1.2 “End-user” means any third party that purchases, subscribes for, or otherwise uses the services through the Wholesale Customer.
1.3 “Service Provider” means anyone that provides the services related to technical support, customer service, and maintenance repair to the end-user.
1.4 “Distributor” means a person or company (Ascaso-USA) that sells (via wholesale pricing) to the Wholesale Customer.
1.5 “MAP” means the minimum advertised price.
1.6 “Wholesale Price” means the price a Wholesale Customer pays to purchase stock on hand in the USA, with no minimum requirements and no quantity discounts.
The Wholesale Customer is responsible for providing the end-user with technical and online support, including labor warranty.
2.1 Wholesale Customer is responsible for warranty support and warranty labor costs.
2.2 Wholesale Customers can request warranty replacement parts at no cost from Ascaso-USA.
2.3 Authorized Technicians can be found here for your reference; Authorized Technicians.
3. PAY RATES
All parts & labor rates are at the discretion of the Wholesale Customer.
Wholesale Customers are responsible for all shipping costs, including insurance. All shipment terms are FOB Lacey, WA. Wholesale Customers are responsible for lost or damaged equipment after the equipment departs our warehouse.
4.1 All shipment terms are EXWORKS. Wholesale Customers are responsible for lost or damaged equipment after the equipment departs our warehouse.
All equipment purchased at Wholesale Price may be eligible for return within 20-days when pre-authorized.
5.1 Machines must be received in closed box ‘New' condition in original packaging.
5.2 Wholesale Customers are responsible for all return shipping costs, including insurance.
5.3 All equipment must have had NO power and NO water connections.
5.4 Return equipment is subject to a 25% restocking fee. Wholesale Customers are responsible for lost or damaged returns.
6. SERVICE PROVIDERS
Wholesale Customers are responsible for technical support for the equipment, either directly or through trained third-party service companies.
6.1 Authorized Technicians can be found here for your reference; Authorized Technicians.
7. ADVERTISED PRICE
Wholesale Customers must abide by the minimum advertised price when advertising the equipment. However, when selling, the final price is up to the Wholesale Customer. Exceptions to MAP must be authorized by Asacso-USA.com.
8. SELLING TERRITORY
Wholesale Customers must only sell equipment in the United States.
9. BRAND POLICY
Wholesale Customers must adhere to Ascaso-USA brand guidelines for product image and description accuracy, as established on www.ascaso-usa.com.
10. COMMUNICATION CHAIN
The Wholesale Customer is responsible for being the first line of communication for the end-user. If there are further questions or concerns the end-user can contact Ascaso-USA, but to ensure consistency they must first speak with the Wholesale Customer.
11. SUSPENSION OR TERMINATION
Failure to abide by these items may result in suspension or discontinuation of Wholesale Customer privileges.