Return Policy

DOMESTIC MACHINE RETURN POLICY AND 100% ORDER ACCURACY GUARANTEE

Ascaso-USA is proud to offer a 100% accuracy guarantee. If Ascaso-USA makes a mistake on your order, Ascaso-USA will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be transmitted via the website on Ascaso-USA.com or EspressoParts.com. 

Ascaso-USA’s expert technicians will work diligently with you to help determine which parts you may need to order but Ascaso-USA does not take responsibility for remote diagnostics or orders transmitted verbally. All recommendations on parts and procedures are made without any guarantees. 

Website purchases at Ascaso-USA.com and EspressoParts.com are eligible for return within 20 Days of the ship date. Shipping and handling fees will not be reimbursed; if you selected “free-shipping” during checkout, we will deduct our original shipping and handling costs from your overall refund.

 

HOW TO REQUEST AN EXCHANGE OR RETURN

Machines must be received in 'Like New' condition in original packaging. A ‘like new’ product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The product must be clean and dry upon return at our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. The product must not be functionally or cosmetically damaged in any way.You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.  

All returned equipment is subject to a minimum 2.5% restocking fee. Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows:

  1. 10% Restocking Fee: Any grinders that have had any beans run through the grinding chamber, regardless of prior cleaning and appearance. Damaged or missing packaging or accessories or equipment returned dirty and requiring additional cleaning. 
  2. 15% Restocking Fee: Equipment returned with cosmetic damage requiring labor to correct including surface scratches on painted or polished surfaces.
  3. 25% Restocking Fee: Equipment returned with severe cosmetic damage requiring extensive repair including scratches or chips deep into the finish, or dented body panels. Extremely dirty equipment requiring 1 hour or more of cleaning.  

Equipment received beyond the above noted damage is not returnable, and we will contact you to send the machine back. 

All restocking fees will be assessed and applied based on the sole discretion of Ascaso-USA.com and EspressoParts.com.

CONTACT US VIA EMAIL (INFO@ASCASO-USA.COM)

Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs. 

We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return.  

Please review the merchandise-specific policies below to learn about what we can and cannot take back.

Espresso Machine, Coffee Maker, Grinder, Roaster or Blender (all electric appliances) Machines must be returned in 'Like New' condition in original packaging, just as you received it. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less the 2.5% restocking fee and our original shipping & handling costs if free shipping was selected. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees noted above to be determined at the sole discretion of Ascaso-USA.

Note: Espresso machines that have been modified or customized (such as a self-installed PID or plumbing adaptation) are not eligible for return. However, PIDs that have been factory installed by the manufacturer, are still eligible for return.