QUICK SUMMARY
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30-Day Return Policy on most general merchandise. Items must be unused or like-new, and in original packaging.
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365 Guarantee: Defective general merchandise is refundable or replaceable up to 1 year.
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100% Order Accuracy Guarantee If we make a mistake on your order, we cover shipping to correct it (orders placed through ascaso-usa.com).
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Commercial Equipment: Must be returned in new, unused condition. Minimum 10% restocking fee + $350 freight fee may apply. Used, modified, or damaged equipment cannot be returned.
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RMA Required: A Return Merchandise Authorization number must be obtained before sending returns.
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Restocking fees apply, based on condition (minimum 2.5% for general merchandise; minimum 10% for commercial equipment).
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RMA required before any return.
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Processing time: 2–3 weeks to process + up to 10 business days for refunds.
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Report Damage Quickly: Damaged or missing items must be reported within 3 days of receipt.
- REFURBISHED merchandise sold AS-IS, NO EXCHANGES.
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365 GUARANTEE
We stand behind the quality of our products. For most general merchandise, we offer a refund or replacement of defective products up to 365 days post-purchase at no cost.
Commercial and domestic equipment have separate limited warranties.
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30-DAY RETURN POLICY & 100% ORDER ACCURACY
- Eligible returns accepted within 30 days of shipment.
- If Ascaso USA makes a mistake on your order, we cover shipping to correct it.
- Accuracy guarantee applies only to orders placed through ascaso-usa.com.
- Technician advice is guidance only—we do not guarantee remote diagnostics.
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PROCESSING & REFUNDS
- Allow 2–3 weeks for return receipt and processing.
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Refunds are issued within up to 10 business days after processing.
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RESTOCKING FEES
General Merchandise
- Must be in “like new” condition, clean, dry, complete, and in original packaging.
- Minimum 2.5% for new, unopened items.
- 10% restocking fee for used/open items, missing packaging, dirty or wet items, or items used as intended for a short period.
- 25% restocking fee for cosmetic damage requiring repair (scratches, dents, chips).
- Items returned beyond acceptable condition may be refused and returned at customer's expense.
Commercial Equipment
- Must be new, unused, and in original packaging to qualify.
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10% minimum restocking fee + $350 freight return charge applies.
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10% fee: closed-box condition (no power, no water).
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25% fee: open-box condition.
- Used, damaged, modified, or customized equipment cannot be returned.
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HOW TO RETURN GENERAL MERCHANDISE
- Call Customer Support for your RMA number: (800) 459-5594.
- Pack items securely in original packaging with RMA clearly visible.
- Use our $6 UPS return label (packages under 30 lbs).
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Pack items securely in original packaging with RMA clearly marked.
You may use your own shipping, but you are responsible for tracking and insurance.
Repacking UNO/DUO Instructions >>
Return Address:
Espresso Parts — Returns Dept.
4315 Lacey Blvd SE
Lacey, WA 98503
Reporting Damaged or Missing Items
- Inspect packages before signing.
- Photograph inside and outside of box.
- Report within 3 days: email info@ascaso-usa.com or call (800) 459-5594 with order number, freight tracking, and photos.
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INCORRECT MERCHANDISE RECEIVED?
We'll make it right!
- Contact Customer Support: (800) 459-5594 or email: info@ascaso-usa.com.
- We’ll ship the correct item at no cost.
- A prepaid label may be provided—item must be returned within 7 days, unused and in original packaging.
