Quick Summary
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Order Fulfillment:
Orders ship Mon–Fri. Most orders ship in 3–5 business days.
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Free Shipping:
Orders over $15 qualify for free standard shipping within the U.S., including Alaska and Hawaii (excludes Puerto Rico).
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Damaged or Missing Items:
Report within 3 days of receiving your order.
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U.S. Shipping Methods:
USPS + UPS options with estimated delivery times.
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International Shipping:
UPS or USPS is available. The customer is responsible for duties/taxes.
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Freight Shipping:
For large/heavy equipment. Lift gate service available on request.
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Returns & Exchanges:
Visit our Returns page for full policy.
📦 Order Fulfillment
Orders ship Monday–Friday, 7:30am–4pm PST. No weekend shipping.
UPS Expedited orders typically ship in 2–3 business days.
All other orders may take 3–5 business days.
Some items ship from different warehouses and may arrive separately.
We are unable to make changes once your order is in process. You’ll receive a separate email once it ships.
Backordered items will ship automatically when in stock. You won’t be charged extra shipping for those.
🚚 $15 Free Shipping
Qualifying orders over $15 receive free standard shipping in the U.S., including Alaska and Hawaii for qualifying merchandise (excludes Puerto Rico).
No code required. Just select "Free Standard Shipping" at checkout. Delivery may take 5–10 business days.
📸 Damaged or Missing Merchandise
Report within 3 days of delivery. Before signing, inspect your shipment for damage. If damaged, take photos of the outside and inside of the box.
Gather:
- Espresso Parts Order Number
- Freight Tracking Number
- Photos & description of damage
Send to returns@espressoparts.com or call (800) 459-5594.
Insurance Notice: UPS covers $100 per shipment. USPS covers $50 per shipment. Request additional insurance at the time of purchase. The customer is responsible for filing insurance claims.
📦Domestic U.S. Shipping Methods
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USPS First Class (under 13 oz): Ships in 3–5 business days. Delivery in 1–3 days (not guaranteed).
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USPS Priority: Ships in 3–5 business days. Delivery in 1–4 days (not guaranteed).
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UPS Ground: Ships in 3–5 business days. Delivery in 2–5 days (not guaranteed).
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UPS Expedited: Ships in 2–3 business days. Options include:
- Next Day Air
- 2-Day Air
- 3-Day Select
- Saturday Delivery (on request, additional fee)
Notice: By selecting UPS or USPS, you release Espresso Parts from responsibility for delays or losses beyond insurance coverage.
🌎 International Shipping Methods
UPS Worldwide (ships in 2–3 business days):
- Expedited: Delivers in 1–3 business days
- Express: 2–5 business days
- Saver: 1–3 business days (end of day)
Tracking included.
USPS First Class International: Most affordable option for small packages under 4 lbs and $400. Delivery time varies. Not guaranteed. Tracking included.
Important: You are responsible for all duties, tariffs, and taxes. We will not adjust customs values. USPS international is not reliable—select at your own risk.
📦 Equipment & Freight Shipments
Large orders (over 70 lbs, over 72” long, or palletized) may require freight shipping.
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Standard Freight: 3–7 business days (estimate only). Requires loading dock or forklift.
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Expedited Freight: Transit times vary. Contact us for quotes and availability.
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Lift gate service available for an extra fee. Must be requested at time of order.
Notice: Freight shipments include $100 of insurance. Request more if needed. Once shipped, we cannot change delivery service while en route.
🔁 Returns & Exchanges
Visit our Returns & Exchanges page for full policy and instructions.
Need help? Contact Customer Support at (800) 459-5594 or info@ascaso-usa.com.
