Shipping Policy

DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER 

  1. Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.

  2. Gather the following documentation:
    E-mail info@ascaso-usa.com with the above documentation and we will be happy to work with the freight company to process a damage claim. Ascaso USA is limited to assist when working with your freight forwarder.

    • Ascaso USA Order Number
    • Freight Tracking Number
    • Photographs and description of damage

*NOTICE: FedEX shipments include $100 insurance coverage. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP, unless otherwise noted.

By selecting USPS Priority Domestic Shipping, you release Ascaso USA from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Ascaso USA  is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP, unless otherwise noted.

RECEIVE INCORRECT MERCHANDISE? WE'LL MAKE IT RIGHT!

Contact our Customer Support team at info@ascaso-usa.com and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.

OUR GUARANTEE

Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly. 

DOMESTIC US SHIPPING METHODS: 

USPS Priority:

(COVID-19 Update - Please allow 3-5 business days to process the order)

Delivery in: 1-4 business days (not a guaranteed time frame)

Tracking: Yes, live tracking at www.usps.com.

*NOTICE: By selecting USPS Shipping, you release Ascaso USA from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Espresso Parts is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP, unless otherwise noted.

FedEx Ground/ Free Ground
(COVID-19 Update - Please allow 3-5 business days to process the order):

Delivery in: 2-5 business days (not a guaranteed time frame)

Tracking: Yes, live tracking on www.fedex.com

 

FedEx Express 

(COVID-19 Update - Please allow 2-3 business days to process the order) 

(guaranteed service consistent with the provisions of the FedEx Service Guide):

  • 2 Day Air: Delivers in 2 business days
  • 3 Day Express Saver: Delivers in 3 business days
  • Tracking: Yes, live tracking on www.fedex.com

*NOTICE: By selecting FedEx Shipping, you release Ascaso USA from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP, unless otherwise noted.Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit under the FedEx money-back guarantee policy.

INTERNATIONAL SHIPPING METHODS ONLINE:

*NOTICE: Receiving customers are responsible for any applicable duties, tariffs, or taxes. Please do not ask us to adjust customs values as we can/will not.

FedEx International (guaranteed service consistent with the provisions of the FedEx Service Guide):

  • International Economy: Delivery typically in 2-5 business days to more than 215 countries and territories
  • Tracking: Yes, live tracking on www.fedex.com

*NOTICE: By selecting FedEx Shipping, you release Ascaso USA from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP, unless otherwise noted. Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit under the FedEx money-back guarantee policy.



EQUIPMENT & OVERSIZED FREIGHT SHIPMENTS:

Please note that shipping charges online are estimated and do not take into account multiple packages, oversized packages, or insurance. Actual shipping charges will be calculated when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted. We apologize in advance for any inconvenience this may cause you.

If your order is palletized, weighs more than 70 pounds, or measures more than 72 inches on the longest side, we may be required to ship via freight carrier. This means that your shipment will be delivered on a semi-trailer and will thus require either a loading dock, forklift, and or optional lift gate delivery service. Please note, the average height of a freight truck bed is four feet off ground level, making it very difficult to unload heavy or tall items without a loading dock or forklift. Liftgate delivery service may be purchased at the time of order to ensure safe unloading at the time of delivery. It is the customer's responsibility to remove the product from the truck.

STANDARD FREIGHT:

Delivery transit times typically range from 3-7 business days after shipment. Transit times are estimates only and are not guaranteed. Standard delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service, may be purchased for an additional fee. Liftgate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.

EXPEDITED FREIGHT:

Expedited shipments are guaranteed in most cases. Transit times vary for expedited delivery depending on the delivery location and the service level requested. Contact our customer service team at (800) 459-5594 to discuss expedited delivery options, including transit times and pricing. Expedited delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service, may be purchased for an additional fee. Liftgate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.

*NOTICE: By selecting FREIGHT Shipping, you release Ascaso USA from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with the Freight Company. All shipments are DAP, unless otherwise noted.