Warranty Terms and Conditions


The Espresso Parts LLC dba/Ascaso-USA (“Ascaso-USA”) Domestic Machine Warranty Coverage, Terms and Conditions. Please read the following terms carefully to ensure that your Domestic Machine remains covered during the warranty period. If you have more specific questions please feel free to contact our team directly. The acceptance by you from Ascaso-USA of any goods and/or services shall constitute acceptance of these terms and conditions. Ascaso-USA reserves the right to change or modify the terms and conditions herein without notice

  • PROOF OF PURCHASE Please retain a copy of the original invoice as proof of purchase, in order for the warranty guarantee to be valid.
  • ORIGINAL PACKAGING Please retain original packaging for the duration of the warranty period to ensure the safest shipping, if needed in the case of a warranty issue.
  • “Domestic” means equipment intended for home use only, no commercial applications applicable. 


  • 12-Month Warranty, we guarantee all products against defects caused by faulty workmanship and materials for twelve months of domestic use from the date of purchase. (purchased from 2020).
  • 5- Year Warranty, we guarantee all thermoblock boilers and groups against defects caused by faulty workmanship and materials for 5-years of domestic use from the purchase date. (purchased from 2020).
  • During this guarantee period Ascaso-USA will repair or replace any defective product, at the discretion of Ascaso-USA.
  • Ascaso USA will cover all shipping costs, parts and labor for warranty related issues, for the duration of coverage.
  • WARRANTY EXCLUSIONS, Ascaso-USA reserves the right to change or modify the terms and conditions herein without notice. This guarantee excludes defects caused by the following issues;
  • Product not being used in accordance with instructions or designed purpose.
  • Accidental damage, misuse, alterations or tampering by unauthorized persons.
  • Repairs or dismantling by unauthorized personnel.
  • Use of non-Ascaso components.
  • Removal or altering of serial numbers.
  • Commercial use.
  • Lack of proper cleaning and maintenance.
  • Parts that are subject to normal wear and tear are not covered under warranty. This includes items like gaskets, portafilter baskets,  and screens.
  • Problems related to water damage, poor water quality, and scaling are not covered under warranty.
  • Cosmetic issues (scratches, surface marring) caused by use are not covered under warranty.
  • Warranty is non-transferable.
  • If an issue is determined to be Operator Error, shipping fees will be applied.


    Register your warranty issue with our Warranty Submission Form at Ascaso-USA.com. You will be contacted by a representative to troubleshoot and evaluate the proper next steps to resolve your issue. 

    Do not send equipment to Ascaso USA without first contacting a representative and receiving authorization. Equipment sent without authorization is subject to delivery refusal. Package your merchandise in the original packaging to ensure warranty coverage. Ship your merchandise with RMA number, Attn: Returns Department, Ascaso-USA, 4315 Lacey Blvd SE Lacey, WA 98503. Upon receipt of your merchandise we will evaluate your claim and respond with a diagnosis within 7-10 business days. Defects not covered under the warranty period are subject to technician service fees and replacement part costs. Technician services fees starting at $65 minimum for the first half hour and then billed at $32.50 per every additional 15 minutes of technician service  time.  


    Ascaso-USA is proud to offer a 100% accuracy guarantee. If Ascaso-USA makes a mistake on your order, Ascaso-USA will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be transmitted via the website on Ascaso-USA.com or EspressoParts.com. 

    Ascaso-USA’s expert technicians will work diligently with you to help determine which parts you may need to order but Ascaso-USA does not take responsibility for remote diagnostics or orders transmitted verbally. All recommendations on parts and procedures are made without any guarantees. 

    Website purchases at Ascaso-USA.com and EspressoParts.com are eligible for return within 20 Days of the ship date. Shipping and handling fees will not be reimbursed; if you selected “free-shipping” during checkout, we will deduct our original shipping and handling costs from your overall refund.


    Machines must be received in 'Like New' condition in original packaging. ‘Like new’ product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The product must be clean and dry upon return at our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.  

    All returned equipment is subject to a minimum 2.5% restocking fee. Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows:

    1. 10% Restocking Fee: Any grinders that have had any beans run through the grinding chamber, regardless of prior cleaning and appearance. Damaged or missing packaging or accessories or equipment returned dirty and requiring additional cleaning. 
    2. 15% Restocking Fee: Equipment returned with cosmetic damage requiring labor to correct including surface scratches on painted or polished surfaces.
    3. 25% Restocking Fee: Equipment returned with severe cosmetic damage requiring extensive repair including scratches or chips deep into the finish, or dented body panels. Extremely dirty equipment requiring 1 hour or more of cleaning.  

    Equipment received beyond the above noted damage is not returnable, and we will contact you to send the machine back. 

    All restocking fees will be assessed and applied based on the sole discretion of Ascaso-USA.com and EspressoParts.com.


    Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs. 

    We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return.  

    Please review the merchandise-specific policies below to learn about what we can and cannot take back.

    Espresso Machine, Coffee Maker, Grinder, Roaster or Blender (all electric appliances) Machines must be returned in 'Like New' condition in original packaging, just as you received it. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less the 2.5% restocking fee and our original shipping & handling costs if free shipping was selected. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees noted above to be determined at the sole discretion of Ascaso-USA.

    Note: Espresso machines that have been modified or customized (such as a self-installed PID or plumbing adaptation) are not eligible for return. However, PIDs that have been factory installed by the manufacturer, are still eligible for return.